We’re here to help!

At Pretyfy, we are dedicated to supporting our customers around the clock. This means you’ll always receive a response from our customer service team within 24 hours. During office hours, you may even hear back in just a few hours. We’re always here to help you!


Office hours:
Mon / Fri: 09:00 - 17:00

Contact Us

FAQ / Frequently Asked Questions

When can I expect my order?
The average delivery time is 9 business days. Our products are shipped directly from the supplier to you. This unique model allows us to significantly save on storage and transportation costs, enabling us to offer products at more competitive prices than our competitors.

The delivery time has exceeded the estimate—where is my order?
In 99% of cases, orders are delivered within the expected timeframe. Unfortunately, delays can occasionally occur during the delivery process. You can check the status of your order via the following link: Track & Trace.

If you have not received your order within 3 business days after the expected delivery time, please contact us using our contact form.

I’m not satisfied with my order. What should I do?
Not satisfied with your order? We’re truly sorry to hear that and would like to make things right. Please email us at info@pretyfy.com, and we’ll find a solution that works for you!

Where can I find my tracking code?
Once your order has been processed and shipped, we’ll send you a tracking code via email. Please note that order processing takes 1–3 business days.